Last Modified Date: May 13, 2024
Privacy Policy Overview
This Privacy Policy describes how Shenzhen Ponda Grinding Technology Company Limited (operating as “Ponda”) (referred to as “we,” “us,” or “our”) collects, uses, stores, and shares your personal data when you interact with our services (referred to as “Services”), which include:
- Visiting our website at https://www.pondax.com or any other website operated by us that links to this Privacy Policy.
- Using our products, such as Abrasion Machines and Grinding Machines for precision machining, including workpiece flatness, parallelism, roughness, and thickness.
- Engaging with us through other channels, such as sales, marketing, or event participation.
Questions or Concerns?
This Privacy Policy is designed to help you understand your privacy rights and options. We are responsible for determining the manner in which your personal data is processed. If you do not agree with our practices, please refrain from using our Services. For any additional questions or concerns, feel free to contact us at info@pondax.com.
Summary of Key Points
This section provides an overview of our Privacy Policy. For more detailed information on any specific topic, please refer to the relevant sections below.
What personal information do we collect?
When you visit, use, or interact with our Services, we may collect certain personal data based on your interactions with us, the features you use, and the choices you make. [Learn more about the personal information you provide to us.]Do we handle any sensitive information?
We do not collect sensitive information, such as data related to racial or ethnic origins, sexual orientation, or religious beliefs.Do we obtain information from third-party sources?
We do not acquire any personal information from third-party sources.How do we use your personal data?
We process your data to deliver, enhance, and manage our Services, communicate with you, strengthen security and fraud prevention, and comply with legal obligations. We may also use your information for other purposes with your explicit consent. [Learn more about how we use your information.]With whom and when do we share your information?
We may disclose your personal data to certain third parties under specific circumstances. [Learn more about when and with whom we share your information.]How do we ensure your data is protected?
We have implemented appropriate technical and organizational measures to protect your personal information. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee that unauthorized parties will not access or misuse your information. [Learn more about how we protect your information.]What are your rights concerning your personal information?
Depending on your geographic location, privacy laws may grant you specific rights regarding your personal data. [Learn more about your privacy rights.]How can you exercise your rights?
You can exercise your rights by visiting our dedicated rights management page or contacting us directly. We will address any requests in compliance with applicable data protection laws.
Table of Contents
- ● What Information Do We Collect?
- ● How Do We Use Your Information?
- ● On What Legal Grounds Do We Rely to Process Your Personal Data?
- ● When and With Whom Do We Share Your Information?
- ● Do We Use Cookies and Other Tracking Technologies?
- ● How Long Do We Retain Your Information?
- ● How Do We Protect Your Information?
- ● Do We Collect Information from Minors?
- ● What Are Your Privacy Rights?
- ● Controls for Do-Not-Track Features
- ● Do United States Residents Have Specific Privacy Rights?
- ● Do Other Regions Have Specific Privacy Rights?
- ● Will We Make Updates to This Notice?
- ● How Can You Contact Us About This Notice?
- ● How Can You Review, Update, or Delete Your Information?
1. What Information Do We Collect?
Personal Data Provided by You
In Brief: We collect personal information that you voluntarily provide to us.
We gather personal data that you provide willingly when you show interest in obtaining information about our products or Services, participate in activities on our platform, or otherwise interact with us.
Personal Information You Provide
The type of personal data we collect depends on your interactions with us, the choices you make, and the products and features you use. The personal data we collect may include:- Name
- Phone Number
- Email Address
- Mailing Address
- Job Title
- Company Name
Sensitive Information
We do not collect or process sensitive information.
All personal data you provide to us must be accurate, complete, and truthful. You are also responsible for informing us of any changes to your personal information.
Information Collected Automatically
In Brief: Certain information, such as your IP address and device characteristics, is collected automatically when you use our Services.
We automatically collect specific details when you visit, use, or navigate our Services. This information does not directly reveal your identity (such as your name or contact details) but may include device and usage data, such as your IP address, browser type, device characteristics, operating system, language settings, referring URLs, device name, country, location, and information about your use of our Services. This data is primarily needed to maintain the security and functionality of our Services and for internal analytics purposes.
Like many other companies, we also use cookies and similar technologies to collect information. For more details, please review our Cookie Policy.
The types of information we collect include:
Log and Usage Data
Log and usage data includes diagnostic, service-related, usage, and performance information that our servers automatically collect when you access or use our Services. This data is recorded in log files and may include your IP address, device details, browser type, settings, and activity information, such as date and time of usage, pages viewed, searches, and interactions with our Services. Device event data (e.g., system activity, error reports, and hardware settings) may also be included.Location Data
We collect information regarding your device’s location, which can be either precise or imprecise depending on the device settings. For example, we may use GPS and other technologies to determine your current location (based on your IP address). You can opt out of sharing your location data by denying access or disabling location settings on your device. However, opting out may affect your ability to use certain features of the Services.
2. How Do We Use Your Personal Data?
Summary: We use your data to deliver, improve, and manage our Services, communicate with you, ensure security and prevent fraud, and fulfill legal requirements. Additionally, we may use your information for other purposes with your consent.
We utilize your personal information for multiple purposes, depending on your interaction with our Services, including:
Responding to User Queries and Providing Assistance
We may use your information to answer your inquiries and address any issues related to the requested services.Safeguarding Vital Interests
We may process your personal data when necessary to protect an individual’s vital interests, such as preventing harm.
3. On What Legal Grounds Do We Base Our Processing of Your Information?
Summary: We handle your personal information only when we have a legitimate legal basis, such as your consent, compliance with laws, contractual obligations, protection of your rights, or to fulfill our legitimate business interests.
For Individuals in the EU or UK
Under the General Data Protection Regulation (GDPR) and UK GDPR, we are required to explain the lawful bases on which we rely to process your personal data. We may use the following legal bases:
- Consent
We may process your information if you have provided consent for a specific use. You can withdraw your consent at any time. [Learn more about how to withdraw your consent.] - Contractual Obligations
We may use your personal information when it is necessary to fulfill our contractual commitments to you, including providing our Services or addressing requests prior to entering into a contract. - Legal Compliance
We may use your information when required for compliance with our legal obligations, such as cooperating with law enforcement, exercising or defending our legal rights, or disclosing information in legal proceedings. - Vital Interests
We may process your data when it is necessary to protect your vital interests or those of another individual, such as in situations involving potential threats to someone’s safety.
For Individuals in Canada
We may use your information if you have explicitly granted us permission for a specific purpose, or where your consent can be reasonably inferred. You may withdraw your consent at any time.
In some situations, we may be legally allowed to process your data without your consent, including:
- When collection is clearly in an individual’s interest and consent cannot be obtained in a timely manner.
- For purposes of investigation, fraud detection, or prevention.
- To complete certain business transactions, subject to specific conditions.
- When information is part of a witness statement needed to assess or process an insurance claim.
- To identify injured, ill, or deceased individuals and inform their next of kin.
- If there are reasonable grounds to believe that an individual is or may be a victim of financial abuse.
- If obtaining consent would compromise the availability or accuracy of the information and the collection is necessary for investigating a breach of an agreement or a violation of Canadian law.
- If required for compliance with a subpoena, warrant, or court order.
- When the data is produced by an individual in the course of employment or business activities and collection aligns with the intended purposes.
- If the data is collected solely for journalistic, artistic, or literary purposes.
- If the information is publicly available as specified by regulations.
4. When and With Whom Do We Share Your Personal Information?
Summary: We may share information under specific circumstances described in this section and with the following third parties.
We may need to share your personal data in the following situations:
Business Transfers
We may share or transfer your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.Service Providers
We may share your information with third-party vendors, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.Legal Requirements
We may disclose your information if we are required to do so by law, for example, in response to a subpoena or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a government request.
5. Do We Use Cookies and Other Tracking Technologies?
Summary: We may use cookies and other tracking technologies to collect and store your information.
We use cookies and similar tracking technologies (such as web beacons and pixels) to gather information when you interact with our Services. These tracking technologies help maintain security, prevent crashes, save preferences, and assist with essential site functions.
We also allow third parties to use tracking technologies for analytics and advertising, including targeted ads or sending reminders for abandoned shopping carts, depending on your preferences. These third parties use their technology to provide personalized advertising on our Services or other websites.
If deemed to constitute a ‘sale’ or ‘sharing’ under applicable US state laws, you may opt out of these tracking technologies as described in the section ‘Do United States Residents Have Specific Privacy Rights?’
For detailed information on our use of cookies, refer to our Cookie Policy.
Google Analytics
We use Google Analytics to track and analyze usage of our Services. To opt out of Google Analytics, visit Google Analytics Opt-Out or adjust ad settings in your browser.
6. How Long Do We Retain Your Personal Data?
Summary: We keep your information only as long as necessary for the purposes outlined in this Privacy Policy, unless otherwise required by law.
We will only keep your personal information as long as it is necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If deletion is not possible, we will securely store your information and isolate it from further processing.
7. How Do We Ensure Your Data Is Secure?
Summary: We use appropriate organizational and technical security measures to protect your personal information.
We employ reasonable and appropriate security measures to protect any personal information we process. Despite our efforts, no method of electronic transmission or storage can be 100% secure. We cannot guarantee that unauthorized individuals will not defeat our security measures. Transmission of personal information is at your own risk.
8. Do We Collect Information from Minors?
Summary: We do not knowingly collect information from or market to children under 18 years of age.
We do not knowingly collect data from children under 18 years of age. By using the Services, you confirm that you are at least 18 years old. If we learn that we have collected information from users under 18, we will deactivate their account and take measures to delete their data. If you become aware of any such data, contact us at info@pondax.com.
9. What Are Your Privacy Rights?
Summary: Depending on your location, you may have specific rights regarding your personal information.
Depending on applicable data protection laws, you may have the right to access, correct, restrict, or delete your personal data. You may also withdraw your consent at any time. To exercise your rights, contact us at info@pondax.com.
Withdrawal of Consent
If we are processing your personal information based on your consent, you may withdraw your consent at any time. Note that withdrawing consent will not affect the legality of any processing conducted prior to your withdrawal or based on lawful grounds other than consent.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but doing so could affect certain features or services of our Services. For more information, please review our Cookie Policy.
10. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At present, there is no uniform standard for recognizing DNT signals, so we do not currently respond to them. If a standard is adopted in the future, we will update this Privacy Policy accordingly.
11. Do United States Residents Have Specific Privacy Rights?
11. Do United States Residents Have Specific Privacy Rights?
Summary: If you are a resident of certain US states, you may have specific privacy rights.
Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia have specific rights concerning their personal information. These rights include:
Right to Know
You have the right to request that we disclose the personal information we have collected about you, how we use it, and whether we disclose or share it with third parties.Right to Access
You have the right to access the personal information we hold about you.Right to Correct
You may request that we correct any inaccuracies in your personal data.Right to Request Deletion
You may request that we delete your personal information, subject to certain exceptions.Right to Obtain a Copy of Personal Data
You may request a copy of the personal information you provided to us.Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising any of your privacy rights.Right to Opt-Out of Processing for Targeted Advertising
You have the right to opt out of the processing of your personal data for targeted advertising, sale of personal data, or profiling that may have legal or similarly significant effects.
Depending on your state of residence, you may also have the following rights:
Right to Obtain a List of Categories of Third Parties
You may request information about the categories of third parties to whom we have disclosed your personal data.Right to Limit the Use and Disclosure of Sensitive Personal Data
You may request limitations on the use and disclosure of your sensitive personal information
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | Yes |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | Yes |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | No |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | No |
| E. Biometric information | Fingerprints and voiceprints | No |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | Yes |
| G. Geolocation data | Device location | Yes |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | No |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | Yes |
| J. Education Information | Student records and directory information | No |
| K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | No |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
How We Use and Share Personal Information
Learn about how we use your personal information in the section, ‘How Do We Use Your Information?’ We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. The categories of third parties to whom we disclosed personal information for a business purpose can be found in ‘When and With Whom Do We Share Your Personal Information?’
Will Your Information Be Shared with Anyone Else?
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
How to Exercise Your Rights
To exercise these rights, you can contact us by emailing us at info@pondax.com, or by visiting https://www.pondax.com/contacts. We will honor opt-out preferences if you enable the Global Privacy Control (GPC) signal on your browser.
Request Verification
Upon receiving your request, we may need to verify your identity to confirm you are the same person whose personal information we have in our records. We will use personal information provided in your request solely for verification purposes. If we cannot verify your identity from the information already maintained, we may request additional information for verification purposes.
Appeals
If we decline to take action regarding your request, you have the right to appeal our decision by emailing info@pondax.com. We will respond in writing, providing reasons for our decision. If your appeal is denied, you may submit a complaint to your state attorney general.
California “Shine The Light” Law
California residents can request and obtain information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties in the prior calendar year. If you are a California resident and would like to make such a request, please contact us in writing.
12. Do Other Regions Have Specific Privacy Rights?
Summary: You may have additional rights depending on your country of residence.
Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act). This Privacy Notice meets the requirements defined in both Privacy Acts, particularly in relation to what personal information we collect, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary for us to fulfill its applicable purpose, it may affect our ability to provide our services, including:
- Offering you the products or services that you request.
- Responding to or assisting with your inquiries.
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us using the contact details provided in the section ‘How Can You Review, Update, or Delete Your Data?’. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of the New Zealand Privacy Commissioner.
Republic of South Africa
You have the right to request access to or correction of your personal information at any time by contacting us using the details provided in the section ‘How Can You Review, Update, or Delete Your Data?’. If you are dissatisfied with the manner in which we address any complaint regarding our processing of personal information, you can contact the office of the regulator:
- Information Regulator (South Africa)
- General inquiries: enquiries@inforegulator.org.za
- Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za
13. Will We Make Updates to This Notice?
Summary: Yes, we will update this notice as necessary to comply with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at info@pondax.com, by phone at +1 347 258 1260, or by post at:
Shenzhen Ponda Grinding Technology Company Limited
Data Protection Officer
Ponda Industrial Park
Yuanshan Industrial Zone B
Shenzhen, Guangdong 518000, China
15. How Can You Review, Update, or Delete Your Data?
Summary: Depending on the applicable laws of your country or state of residence, you may have the right to request access to, correction, or deletion of your personal data.
You may have the right to:
- Request access to the personal information we collect from you and obtain details on how it has been used.
- Request corrections to inaccuracies in your personal data.
- Request the deletion of your personal information.
- Withdraw your consent to our processing of your personal data.
- Receive a copy of your personal data that you previously provided to us.
To request to review, update, or delete your personal information, please visit our rights management page or contact us via email at info@pondax.com.
Request Verification
To protect your privacy, we may need to verify your identity before processing your request. We will only use the personal information provided in your request for verification purposes. If we are unable to verify your identity, we may request additional information to ensure the safety and privacy of your data.