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Last Modified: May 13, 2024

Terms and Conditions Overview

Agreement to Our Legal Terms
Shenzhen Ponda Grinding Technology Company Limited, also referred to as “Ponda” (“Company,” “we,” “us,” or “our”), is registered in China with a principal office at Ponda Industrial Park, Yuanshan Industrial Zone B, Shenzhen, Guangdong 51800. Our VAT number is 91440300799223415R.

We operate the website https://www.pondax.com (the “Site”), and related products and services that reference or link to these terms (collectively, the “Services”).

You may contact us by phone at +1 347 258 1260, by email at info@pondax.com, or by mail at Ponda Industrial Park, Yuanshan Industrial Zone B, Shenzhen, Guangdong 51800, China.

These terms constitute a legally binding agreement between you (“you” or “user”) and Shenzhen Ponda Grinding Technology Company Limited regarding your access to and use of the Services. By using our Services, you acknowledge and agree that you have read, understood, and agree to be bound by these terms. IF YOU DO NOT AGREE TO ALL THESE TERMS, YOU MUST NOT USE OUR SERVICES AND SHOULD DISCONTINUE IMMEDIATELY.

We may also post supplemental terms or documents related to specific features or promotions on the Services. Such terms are incorporated herein by reference. We reserve the right to modify these terms at any time, at our sole discretion, and will notify you by updating the “Last Updated” date at the top of these terms. Your continued use of the Services after any such modifications constitutes your acknowledgment and acceptance of the changes.

Our Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these terms for your records.

Table of Contents

1. Our Services

The information available through our Services is not intended for distribution or use by any person or entity in any jurisdiction or country where such distribution or use would be unlawful or subject us to any registration requirement within such jurisdiction or country. Accordingly, individuals accessing the Services from such locations do so at their own initiative and are solely responsible for compliance with applicable local laws.

Our Services do not comply with industry-specific regulations (such as HIPAA, FISMA, etc.). If your interactions are subject to such regulations, you may not use the Services. You may not use our Services in any manner that would violate the Gramm-Leach-Bliley Act (GLBA).

2. Intellectual Property Rights

Our Intellectual Property
We own or are licensed to use all intellectual property rights in our Services, including the source code, databases, functionality, software, website design, audio, video, text, images, graphics, and all trademarks, service marks, and logos contained therein (“Content” and “Marks”).

These Content and Marks are protected by copyright, trademark, and other intellectual property laws globally. The Content and Marks are provided through the Services “as is” solely for your personal or internal business purposes.

Your Use of Our Services
Subject to compliance with these terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services and download or print a copy of any accessible portion of the Content solely for your internal business purpose.

Except as expressly provided, no part of the Services, Content, or Marks may be copied, reproduced, republished, posted, publicly displayed, encoded, translated, transmitted, or distributed without prior written permission.

If you wish to use the Services, Content, or Marks for purposes beyond those expressly provided, you must request our permission at info@pondax.com. If we permit any usage, you must identify us as the owners or licensors and include any copyright or proprietary notices.

We reserve all rights not expressly granted to you in these terms.

Your Submissions
By sending us any questions, suggestions, ideas, or feedback (“Submissions”), you agree to transfer to us all intellectual property rights to such submissions. We are entitled to use them without acknowledgment or compensation. You are responsible for ensuring that your Submissions are lawful, original to you, and do not violate third-party rights.

3. User Representations

By using our Services, you represent and warrant that:

  1. You have the legal capacity to agree to these terms.
  2. You are not a minor in the jurisdiction where you reside.
  3. You will not access the Services through automated or non-human means (e.g., bots or scripts).
  4. You will not use the Services for any unlawful or unauthorized purpose.
  5. Your use of the Services complies with all applicable laws and regulations.

If any information you provide is untrue, inaccurate, or incomplete, we may suspend or terminate your account and refuse any current or future use of the Services.

4. Products

We strive to display the colors, features, and specifications of our products as accurately as possible. However, we cannot guarantee that the colors and details shown on your device are accurate. All products are subject to availability, and we reserve the right to discontinue any products at any time. Prices for all products are subject to change.

5. Purchases and Payment

We accept the following forms of payment: Telegraphic Transfer and Letter of Credit at Sight.

By purchasing through our Services, you agree to provide accurate and current payment and account information. Sales tax may be added as required. All payments must be made in US dollars or Chinese Yuan. You are responsible for any shipping fees, and we reserve the right to correct any errors in pricing.

We may refuse or limit orders at our discretion. Such limitations may include orders made under the same account, payment method, or billing address. We also reserve the right to cancel orders we believe are placed by dealers, resellers, or distributors.

6. Return Policy

Refunds will be processed in accordance with the terms outlined in the mutually signed technical agreement or acceptance agreement.

7. Prohibited Activities

You are not allowed to use our Services for any purposes other than those for which we make them available. You must not engage in any of the following activities:

  • Systematically retrieving data or other content from the Services to create a compilation or directory without our permission.
  • Attempting to mislead or defraud us or other users, especially to obtain sensitive account information.
  • Circumventing any security features of the Services.
  • Disparaging, tarnishing, or otherwise harming us and/or the Services.
  • Using information from the Services to harass, abuse, or harm others.
  • Making improper use of our support services or submitting false abuse reports.
  • Engaging in unauthorized framing of or linking to the Services.
  • Uploading viruses or other harmful materials.
  • Engaging in any automated use of the Services, such as data scraping.
  • Attempting to impersonate another user.
  • Using the Services as part of any effort to compete with us or for any commercial purpose not authorized by us.

Violation of these prohibitions may result in termination or suspension of your access to the Services.

8. User-Generated Contributions

Our Services do not currently allow users to submit or post content. However, if you do provide content such as text, graphics, or other materials (“Contributions”), you represent and warrant that:

  • You own the rights to your Contributions, or have the necessary permissions.
  • Your Contributions do not violate any third-party rights, including intellectual property rights.
  • Your Contributions are not false, defamatory, offensive, or otherwise violate these terms.

9. Contribution License

By submitting suggestions or feedback about our Services, you grant us the right to use and share such feedback without compensation to you. You retain ownership of your Contributions, but you are solely responsible for them and any consequences arising from their use.

10. Services Management

We reserve the right, but are not obligated, to:

  1. Monitor the Services for violations of these terms.
  2. Take legal action against anyone who violates these terms, including reporting them to law enforcement.
  3. Restrict access to or disable any of your Contributions.
  4. Remove content that is excessive in size or burdensome to our systems.
  5. Manage the Services in a way that protects our rights and ensures proper functioning.

11. Privacy Policy

We care about your privacy and data security. Please refer to our Privacy Policy at https://www.pondax.com/legal-and-policy/privacy-policy/ for information on how we collect, use, and share your data. By using the Services, you agree to our Privacy Policy. Please note that our Services are hosted in the United Kingdom. If you access the Services from another region, you consent to your data being transferred to and processed in the United Kingdom.

12. Term and Termination

These terms remain in effect while you use our Services. We may, at our sole discretion, terminate or suspend your access without notice if you breach these terms or any applicable laws. If your account is terminated, you are prohibited from creating a new account under your name or a third party’s name.

We reserve the right to pursue appropriate legal action, including seeking civil, criminal, or injunctive relief.

13. Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue the Services at any time without notice. We will not be liable if the Services are unavailable for any reason, including maintenance or updates. You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access the Services.

We reserve the right to pursue appropriate legal action, including seeking civil, criminal, or injunctive relief.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of China. You agree to submit to the exclusive jurisdiction of the courts in China for the resolution of any disputes.

15. Dispute Resolution Informal Negotiations

Informal Negotiations
To expedite resolution and minimize costs, we and you agree to first attempt to negotiate any dispute informally for at least 30 days before pursuing formal arbitration.

Binding Arbitration
Any dispute arising out of or in connection with these terms shall be resolved by arbitration conducted by the International Commercial Arbitration Court under the European Arbitration Chamber. The arbitration seat shall be Shenzhen, China, and proceedings shall be conducted in English and Chinese.

Restrictions
Arbitration will be limited to the individual dispute between the parties. There is no right for disputes to be arbitrated on a class-action basis.

Exceptions to Informal Negotiations and Arbitration
Certain disputes, such as those involving intellectual property rights, theft, or unauthorized use, are not subject to informal negotiations or arbitration and may be resolved through the courts.

16. Corrections

We reserve the right to correct any errors, inaccuracies, or omissions on our Services without prior notice.

17. Disclaimer

Our Services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the Services. Your use of the Services is at your own risk.

18. Limitations of Liability

In no event shall we be liable for any indirect, consequential, or incidental damages, including loss of profits or data. Our liability is limited to the amount you paid us in the 12 months preceding any cause of action. Certain jurisdictions do not allow limitations of liability, so some of these limitations may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold us harmless, including our affiliates, officers, agents, partners, and employees, from any loss, damage, liability, or claim arising from:

  1. Your use of the Services.
  2. Your breach of these terms.
  3. Any violation of third-party rights, including intellectual property rights.
  4. Any overt harmful act toward another user.

We reserve the right, at your expense, to assume exclusive defense of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

20. User Data

We maintain certain data you transmit to manage the Services and ensure performance. Despite routine backups, you are responsible for all data you transmit, and we shall not be liable for any loss or corruption of your data.

21. Electronic Communications, Transactions, and Signatures

By using our Services, sending us emails, or filling out online forms, you are engaging in electronic communications. You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirements for written communication. You consent to the use of electronic signatures and records, and waive any rights that require original signatures or non-electronic records.

22. California Users and Residents

If a complaint with us is not resolved satisfactorily, you can contact the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.

23. Miscellaneous

These terms, along with any policies or operational rules posted by us on the Services, constitute the entire agreement between you and us. Any failure to enforce a right under these terms will not be a waiver of that right. These terms operate to the fullest extent permissible by law. We may assign our rights and obligations at any time. We shall not be responsible for any loss or delay beyond our control. If any provision of these terms is deemed unlawful or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. You agree that these terms will not be construed against us as the drafting party. You waive any defenses based on the electronic form of these terms.

24. Contact Us

To resolve a complaint or receive further information regarding use of the Services, please contact us at:

Shenzhen Ponda Grinding Technology Company Limited
Ponda Industrial Park
Yuanshan Industrial Zone B
Shenzhen, Guangdong 51800
China
Phone: +1 347 258 1260
Email: info@pondax.com